Support

Support

Last updated: 2026-08-03 · v1.0

Karven is your AI-powered workout and diet coach. This page is the official support channel for the Karven app — use it to contact us, manage your subscription, or find answers to common questions.

Contact us

Email karvenapp@gmail.com and we'll reply within 2 business days. We support English, Portuguese, and Spanish.

To help us solve your issue faster, please include:

Your app version (Available at the bottom of the Profile screen)
Your device model and iOS/watchOS or Android/Wear OS version
A short description of what happened, and steps to reproduce it if possible

Frequently asked questions

Do I have to pay to use Karven? No. You can log workouts and diet manually for free, forever. The subscription unlocks the AI Coach: automatic workout generation, personalized suggestions, and meal photo analysis.

How does the AI Coach build my workouts? It factors in your goal, level, available days, and equipment, and generates full plans that adjust as you progress.

Do I need gym equipment? No. You tell us what you have available (gym, home, dumbbells) and your workouts are adapted to it.

How does diet tracking work? You log your meals and Karven calculates calories and macros automatically, suggesting adjustments whenever you drift from your goal.

Can I cancel anytime? Yes, there's no commitment — cancel anytime from your Apple ID or Google Play account settings.

Do I need my phone nearby to use the watch app? Yes. The watch mirrors the session running on your phone, which stays the source of truth for your workout. Heart rate and calories are measured by the watch itself and shown in its own summary at the end of the workout.

Subscription and billing

Karven Pro is billed through the Apple App Store or Google Play. New subscribers get 30 days free on their first subscription.

Manage or cancel: go to your device's Settings → [your name] → Subscriptions (iOS) or the Google Play app → Subscriptions (Android). Canceling stops future renewals but does not refund the current billing period.
Refunds: handled by Apple or Google directly — Karven does not process payments or refunds. Request one at reportaproblem.apple.com or through Google Play's refund policy.
Restore a purchase: open Karven → Profile → Restore purchases if a subscription you paid for isn't showing as active.

Common issues

I can't log in — check your internet connection and that you're using the same sign-in method (email, Apple, or Google) you originally signed up with. Still stuck? Email us.
My purchase isn't showing up — try Profile → Restore purchases first. If that doesn't fix it, email us with your purchase receipt.
The watch app isn't syncing — make sure Bluetooth is on and your phone is nearby, then reopen the workout on both devices.
A workout didn't generate — make sure your profile (goal, level, equipment) is complete in Profile, then try requesting a new workout from the AI Coach again.

Delete my account

You can permanently delete your account and data at any time from Profile → My account → Delete account inside the app. If you can't access the app, email karvenapp@gmail.com with the subject "Delete my account" from the email address on your account, and we'll process the deletion for you.

See our Privacy Policy for what data is removed and how long it takes.

System requirements